Refund and Exchange Policy for FROM J Jewelry
At FROM J, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry purchase, we offer a hassle-free refund and exchange policy.
- To be eligible for a refund, the item must be in its original condition and packaging, and you must provide proof of purchase.
- You may request a refund within 14 days of receiving your item.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your refund is approved, a credit will be applied to your original method of payment.
- We offer exchanges for items of equal or lesser value within 30 days of receiving your item.
- To be eligible for an exchange, the item must be in its original condition and packaging, and you must provide proof of purchase.
- If the exchanged item is of lesser value, we will refund the difference to your original method of payment.
- To initiate a refund or exchange, please contact our customer service team through the contact form on our FROM J website.
- We will provide you with instructions on how to return the item.
- You are responsible for the cost of shipping the item back to us.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- We do not offer refunds or exchanges on customized or personalized items.
- We do not offer refunds or exchanges on sale or clearance items.
If you have any questions or concerns about our refund and exchange policy, please do not hesitate to contact our customer service team through the contact form on our FROM J website. We are always here to help.